Frequently Asked Questions
How do I turn on my HEXBUG?
The HEXBUG Original, Ant and Scarab have a black on/off switch on the back side of the HEXBUG. The HEXBUG Inchworm, Spider and Strandbeast have on/off switches on the top of the main bug body which also doubles as A/B band select. The HEXBUG Nano and Larva have a black on/off switch on the bottom of the HEXBUG.
How do I turn on my HEXBUG Aquabot?
How do I change the batteries in my HEXBUG?
Refer to the 'Battery Change' button on each HEXBUG page, which shows how to change the HEXBUG batteries.
( Original, Inchworm, Nano, Spider, Larva, Scarab,Strandbeast, and XL)
- Looking to change your HEXBUG AquaBot batteries? Check out each of the AquaBot product pages for a simple step-by-step video.
Battery Safety Tips
-Never leave batteries sitting out. Keep all batteries out of a child’s reach, and safely secured away from children.
-Do not let a child change or attempt to change batteries. When changing batteries, do so out of a child’s sight.
-Do not attempt to pry batteries out of a toy with a metal object.
-When storing backup batteries, please ensure that they remain in their original packaging. Wherever backup batteries are stored, do not allow button cell batteries to sit in direct contact with other button cell batteries or metal objects.
-Do not leave button cell batteries that have been removed from their packaging laying around.
-Properly dispose of batteries that are no longer in use.
-For additional information, visit Consumer Reports
My VEX Robotics kit is missing a piece. How do I get the piece I need?
Please send an email to CustServ@hexbug.com with the following information:
-Part number (if your manual does not have part numbers listed, please visit the VEX Part Guide for a complete list)
-Manual number (this will be located on the back cover, upper right hand corner)
-Where you bought your kit from
-The date code on your box (ex: 4444XX)
-Your mailing address
How do I clean out the HEXBUG Ant axles?
Can I purchase a specific HEXBUG Nano color?
Due to the rarity of some Nano creatures, we cannot guarantee shipping a specific color. We recommend visiting a local store to select a specific color.
My Nano spins in circles -- what can I do to fix this?
To correct a bug that is spinning in circles – try tweaking the legs on the side that it is turning (i.e.- if it turns left, correct the left legs). To do this, VERY GENTLY (to avoid pulling them off) stretch the tip of the front one or two legs in small increments. This should correct its movement.
My Original HEXBUG walks in circles -- what can I do to fix this?
To correct an Original HEXBUG that walks in circles, follow the instructions on this document (pdf).
Are your products compliant with the Consumer Product Safety Improvement Act of 2008?
Yes, our HEXBUG product line is compliant; certificates for each bug can be found on our digital assets page at http://www.innovationfirst.com/resources
May I submit a new product idea or concept?
Check out https://www.hexbug.com/invent to see how to submit your ideas!
Do you have any ideas or activities for HEXBUG themed parties?
Yes, we do!
HEXBUG Nano Party Menu and Activities
HEXBUG Halloween Party Menu and Activities
HEXBUG Nano Easter Party Menu and Activities
How do I hack a HEXBUG?
There is an abundance of resources online about how to hack a HEXBUG. Here are a few of our favorites:
Hacking toys with Energia
HEXBUG Spider Hacking Kit
What are your ordering, warranty and return policies?
Visit our policies page to learn more.
Still have questions?
Contact us and we'll be happy to answer your questions.