How do I turn on my HEXBUG?
The HEXBUG Original, Ant and Scarab have a black on/off switch on the back side of the HEXBUG. The HEXBUG Inchworm, Spider and Strandbeast have on/off switches on the top of the main bug body which also doubles as A/B band select. The HEXBUG Nano and Larva have a black on/off switch on the bottom of the HEXBUG.
Battery Safety Tips
-Never leave batteries sitting out. Keep all batteries out of a child’s reach, and safely secured away from children.
-Do not let a child change or attempt to change batteries. When changing batteries, do so out of a child’s sight.
-Do not attempt to pry batteries out of a toy with a metal object.
-When storing backup batteries, please ensure that they remain in their original packaging. Wherever backup batteries are stored, do not allow button cell batteries to sit in direct contact with other button cell batteries or metal objects.
-Do not leave button cell batteries that have been removed from their packaging laying around.
-Properly dispose of batteries that are no longer in use.
-For additional information, visit Consumer Reports
My VEX Robotics kit is missing a piece. How do I get the piece I need?
Please send an email to CustServ@hexbug.com with the following information:
-Part number (if your manual does not have part numbers listed, please visit the VEX Part Guide for a complete list)
-Manual number (this will be located on the back cover, upper right hand corner)
-Where you bought your kit from
-The date code on your box (ex: 4444XX)
-Your mailing address
Can I purchase a specific HEXBUG Nano color?
Due to the rarity of some Nano creatures, we cannot guarantee shipping a specific color. We recommend visiting a local store to select a specific color.
My Nano spins in circles -- what can I do to fix this?
To correct a bug that is spinning in circles – try tweaking the legs on the side that it is turning (i.e.- if it turns left, correct the left legs).
To do this, VERY GENTLY (to avoid pulling them off) stretch the tip of the front one or two legs in small increments.
This should correct its movement.
My Original HEXBUG walks in circles -- what can I do to fix this?
To correct an Original HEXBUG that walks in circles, follow the instructions on this document (pdf).
Are your products compliant with the Consumer Product Safety Improvement Act of 2008?
Yes, our HEXBUG product line is compliant; certificates for each bug can be found on our digital assets page at http://www.innovationfirst.com/resources
May I submit a new product idea or concept?
While we truly appreciate your interest in submitting product ideas, we cannot accept any product ideas, concepts or material submission from consumers. We also do not review them or retain any copies of them, and we do not share them with any of our employees who are involved in product research, design, marketing, or licensing. Rest assured, we have a pipeline of fresh and new ideas currently in various stages of development that we think will keep you excited about our products, and we look forward to releasing new and innovative products in the coming months and years.