Skip to Main Content »

HEXBUG
 
 
SHIPS FROM: USD

You're currently on:

Frequently Asked Questions

  1. How do I turn on my HEXBUG?
    The Original HEXBUG, HEXBUG Crab and HEXBUG Ant have a black on/off switch on the back side of the HEXBUG. The HEXBUG Inchworm and Spider have on/off switches on the top of the main bug body which also doubles as A/B band select. The HEXBUG Nano and Larva have a black on/off switch on the bottom of the HEXBUG.
    On/Off On/Off On/Off
    On/Off On/Off On/Off On/Off On/Off
  2. How do I turn on my HEXBUG Aquabot?
    On/Off
  3. How do I change the batteries in my HEXBUG?
    Refer to the 'Battery Change' button on each HEXBUG page, which shows how to change the HEXBUG batteries.
    ( Original, Inchworm, Crab, Ant, Nano, Spider, Larva, Scarab, Aquabot )
  4. Battery Safety Tips
    -Never leave batteries sitting out. Keep all batteries out of a child’s reach, and safely secured away from children.
    -Do not let a child change or attempt to change batteries. When changing batteries, do so out of a child’s sight.
    -Do not attempt to pry batteries out of a toy with a metal object.
    -When storing backup batteries, please ensure that they remain in their original packaging. Wherever backup batteries are stored, do not allow button cell batteries to sit in direct contact with other button cell batteries or metal objects.
    -Do not leave button cell batteries that have been removed from their packaging laying around.
    -Properly dispose of batteries that are no longer in use.
    -For additional information, visit Consumer Reports
  5. If my HEXBUG Crab is hidden in a dark place, is its battery still in use?
    Yes, the HEXBUG Crab will continue to use its battery in dark places, as it is continuously sensing light conditions. To conserve battery, be sure to turn off your HEXBUG when you are finished using it.
  6. How do I clean out the HEXBUG Ant axles?
    Clean the axle.
  7. Can I purchase a specific HEXBUG Nano color?
    Due to the rarity of some Nano creatures, we cannot guarantee shipping a specific color. We recommend visiting a local store to select a specific color.
  8. My Nano spins in circles -- what can I do to fix this?
    To correct a bug that is spinning in circles – try tweaking the legs on the side that it is turning (i.e.- if it turns left, correct the left legs). To do this, VERY GENTLY (to avoid pulling them off) stretch the tip of the front one or two legs in small increments. This should correct its movement.
  9. My Original HEXBUG walks in circles -- what can I do to fix this?
    To correct an Original HEXBUG that walks in circles, follow the instructions on this document (pdf).
  10. Are your products compliant with the Consumer Product Safety Improvement Act of 2008?
    Yes, our HEXBUG product line is compliant; certificates for each bug can be found on our digital assets page at http://www.innovationfirst.com/resources
  11. May I submit a new product idea or concept?
    While we truly appreciate your interest in submitting product ideas, we cannot accept any product ideas, concepts or material submission from consumers. We also do not review them or retain any copies of them, and we do not share them with any of our employees who are involved in product research, design, marketing, or licensing. Rest assured, we have a pipeline of fresh and new ideas currently in various stages of development that we think will keep you excited about our products, and we look forward to releasing new and innovative products in the coming months and years.
  12. Do you have any ideas or activities for HEXBUG themed parties?
    Yes, we do!
    HEXBUG Nano Party Menu and Activities
    HEXBUG Halloween Party Menu and Activities
    HEXBUG Nano Easter Party Menu and Activities
  13. What are your ordering and return policies?
    Visit our policies page to learn more.
  14. Still have questions?
    Contact us and we'll be happy to answer your questions.

 

My Cart

You have no items in your shopping cart.

Compare Products

You have no items to compare.

Newsletter

Newsletter
/ /
Privacy Policy

Now Accepting Oink!
Now accepting PayPal