Frequently Asked Questions

1. How do I turn on my HEXBUG?
   The Original HEXBUG, HEXBUG Crab and HEXBUG Ant have a black on/off switch on the back side of the HEXBUG. The HEXBUG Inchworm has an on/off switch on the top of the main bug body which also doubles as A/B band select.
   
   
   
2. How do I change the batteries in my HEXBUG?
   Refer to the 'Battery Change' button on each HEXBUG page, which shows how to change the HEXBUG batteries.
   ( Original, Inchworm, Crab, Ant, Nano )
3. If my HEXBUG Crab is hidden in a dark place, is its battery still in use?
   Yes, the HEXBUG Crab will continue to use its battery in dark places, as it is continuously sensing light conditions. To conserve battery, be sure to turn off your HEXBUG when you are finished using it.
4. How do I clean out the HEXBUG Ant axles?
5. Can I purchase a specific HEXBUG Nano color? Due to the rarity of some Nano creatures, we cannot guarantee shipping a specific color. We recommend visiting a local Toys R Us or Radio Shack store to select a specific color.
6. My Nano spins in circles -- what can I do to fix this? To correct a bug that is spinning in circles – try tweaking the legs on the side that it is turning (i.e.- if it turns left, correct the left legs). To do this, VERY GENTLY (to avoid pulling them off) stretch the tip of the front one or two legs in small increments. This should correct its movement.
7. My Original HEXBUG walks in circles -- what can I do to fix this? To correct an Original HEXBUG that walks in circles, follow the instructions on this document (pdf).
8. Are your products compliant with the Consumer Product Safety Improvement Act of 2008?
   Yes, our HEXBUG product line is compliant; certificates for each bug can be found on our digital assets page at http://www.innovationfirst.com/resources
9. Still have questions?
   Contact us and we'll be happy to answer your questions.